Support Tickets
Use it for plan status, Alipay / WeChat / USDT payments, 60-day no-questions-asked refunds, subscription access, client imports, connection problems, and international route selection.
Open the ticket portal →SUPPORT / OQVPN
Contact OQVPN Support
Submit account, plan, payment, refund, client, and international route issues through the ticket portal after signing in. A clear description helps the support team identify the right scope of work.
✓No email address required
✓Sign up with a username and password
✓60-day no-questions-asked refunds
CONTACT CHANNELS
Contact Channels and Use Cases
The account ticket system is the official support channel. Email and Telegram are listed only when publicly available; unverified addresses and accounts are not used.
Contact by Email
No email address is currently published, so this page does not provide an email contact option. Submit account and order questions through the ticket system after signing in.
Not publicly availableContact via Telegram
No Telegram contact is currently published. To avoid sending information to an unverified account, use the ticket portal in your account.
Not publicly availableTICKET CHECKLIST
Preparation Before Submitting a Ticket
Choose the closest issue type first, then summarize the problem in a short title. Include your platform, selected region, steps that triggered the issue, and the complete message shown on screen. Supported platforms include Windows / macOS / iOS / Android / Linux.
Account & Plans
Describe your account username, current plan status, and what you need resolved. Sign-up requires only a username and password; no email address is required. Never include your password, subscription URL, or other login credentials in a ticket.
Payments & Refunds
For payment issues, specify whether you used Alipay / WeChat / USDT and include order details that can be checked in your account. Refund requests are covered by the 60-day no-questions-asked refund policy; handling is subject to ticket verification.
Connections & Routes
Include your platform, the error shown in the client, the region you tried to connect to, and whether the issue affects every route. OQVPN covers 100+ countries / 250+ routes; these details help distinguish client configuration, local network, and individual route issues.
RESPONSE POLICY
Response Scope and Handling Time
Tickets are handled by the support queue based on their content. Response times depend on the current queue and issue complexity, with no fixed response-time commitment. Submitting the same issue repeatedly can scatter information; add updates to the original ticket instead.
Support covers account use, monthly plans and data packages, payment status, 60-day no-questions-asked refunds, subscription access, Windows / macOS / iOS / Android / Linux clients, and international route connection issues.
For connection problems, keep the original error message and record the steps that led to it. For plan or data issues, first check the information shown in your account, then describe the expected and actual results in the ticket.