Refund Commitment and Scope
A full refund may be requested without giving a reason within 60 days of the first payment. The refund window starts when the first payment order is completed and is based on the order records and payment status saved in the OQVPN user panel. Applicants do not need to provide additional evidence of normal usage, but must submit the information needed to identify the order and verify the link between the payer and the order.
This commitment applies to valid orders created by the first payment, including monthly subscriptions and traffic packages. Monthly subscription traffic resets each month from the activation date; traffic packages remain available until used and never expire. These product rules do not change how the refund window is calculated. Reasonable traffic generated during normal use does not affect the right to request a no-questions-asked refund within the refund window.
Eligible Situations
A request may enter review when all of the following apply: the order is the first payment record under the username; the request is submitted within the refund window; payment is complete and the order can be verified; and account use complies with OQVPN's Terms of Service. Stopping use because of connection experience, device compatibility, international route selection, or changing personal needs is sufficient grounds to apply without completing troubleshooting first.
OQVPN supports Windows, macOS, iOS, Android, and Linux, with no device limit. Platform differences or changing devices do not automatically remove refund eligibility. Before applying, keep the order number, username, and payment record available to avoid delays caused by missing information.
Excluded Situations
The no-questions-asked full refund commitment does not apply when the request is submitted more than 60 days after the first payment; the account has been restricted or terminated for violating the Terms of Service; payment cannot be verified or the relationship between the applicant and order cannot be confirmed; the same first-payment order has already been refunded; or there is repeated claiming, forged payment evidence, unauthorized resale, or other clear abuse of the refund process.
Abnormal methods used to avoid traffic measurement, exceeding the purchased traffic allowance, or continuously abusing routes and system resources are outside normal use. These cases are reviewed separately using order records and necessary billing information from the service side. Reasonable traffic from ordinary browsing, accessing international websites, network acceleration, and switching routes is not treated as abnormal use.
Request Process and Required Information
Refund requests must be submitted through the OQVPN user panel. After signing in, open the ticket section, select the refund-related topic, and provide your username, order number, actual payment method, and transaction details that can be used to verify payment. The reason may be brief, or simply state that you no longer need the service; the reason itself is not grounds to reject a normal request submitted within the refund window.
Do not include your account password, subscription credentials, or sensitive information unrelated to order verification in a ticket. If an order was upgraded partway through its term, include the related order records. For a mid-term monthly subscription upgrade, the difference is converted into remaining days; the review will confirm the applicable payment path using the first order and upgrade records. If information is incomplete, the user panel will request the necessary additions; the result will appear after verification is complete.
Processing Time and Return Method
After approval, the refund is handled according to the actual payment method. Alipay and WeChat Pay are generally returned through the original payment route; the final posting time depends on the relevant payment channel's processing status. After a refund is initiated, the channel may show it as processing before updating it as received. Check the status in the OQVPN user panel together with the payment channel record.
USDT transactions require on-chain confirmation, and a completed original transaction cannot be directly reversed by the system. After approval, the refund is processed to the compatible refund address that has been verified. Applicants must confirm that the address and corresponding network information are accurate; an incorrect address or network may prevent the assets from being received properly. On-chain receipt time depends on network confirmation and is not displayed like an Alipay or WeChat Pay return through the original route.
If a payment channel rejects the return to the original route, the original payment status changes, or on-chain information requires another verification, the processing status will continue to update in the user panel. Before verification is complete, applicants will not be asked to provide account passwords or subscription credentials through channels outside the site.
Additional Information
After a refund is completed, the subscription benefits, remaining traffic, and related access rights associated with that order will end. A refund applies only to the verified and approved order and does not automatically cancel other orders. Applicants with other valid orders should confirm their status separately in the user panel.
This policy applies together with the Terms of Service. If payment-channel rules, compliance requirements, or order status affect the processing path, OQVPN will complete the review using verifiable order information and provide the relevant result in the user panel. Policy changes do not alter refund processing already approved before the change.